Every email. Sent for you.
Ten transactional templates that fire on every order, every customer event, every refund — already addressed, already stamped, already in the box.
Ten letters, addressed for you.
Each one is a real transactional template, pre-wired to a Medusa event. Personalised with the customer’s name, the order total, the tracking link — all auto-filled, all auditable.
- Order confirmation
- Receipt with line items, totals, shipping address, and a tracking link slot that fills in when fulfilment moves.
- Shipped & delivered
- Carrier badge, live tracking link, and a follow-up when the package is marked delivered.
- Order cancelled
- Reason, refund amount, and the expected timing for the funds to land back on the original card.
- Refund confirmation
- Refund total, items refunded (full or partial), and the bank settlement window.
- Customer welcome
- Brand greeting, a 2-product recommendation block, and a one-tap link into the customer portal.
- Password reset
- Secure single-use link, IP/device summary, and a help line if the request wasn’t the customer.
- Abandoned cart
- Cart preview, optional discount code, and a one-click resume-to-checkout link.
- Review request
- Per-item star prompt, a free-form notes field, and an opt-out for shoppers who don’t want to be asked again.
- Trial ending
- Trial recap, a clear price for the first paid cycle, and a one-tap upgrade link.
- Payment failed
- Why the charge declined (where Stripe shares it), the next retry attempt, and a one-tap card-update link.
Something happens. A letter goes out.
Listen to the events your store is already firing. The right template renders, the right customer is addressed, the right postman walks it to the door.
Your stationery, your handwriting.
Override any template with your own HTML. Drop Handlebars vars wherever you want them — we render with the live order on send.
What good mail is worth.
- Templates · zero setup
- 10
- Median deliverability
- 98%
- Audit-logged sends
- 100%
Mail’s already in the box.
Switch on the day you install. Ten transactional templates fire on the events your store is already firing — addressed in your name, stamped with your domain, signed by Resend.